Legal
Refunds and cancellation.
How to stop paying, what happens to a mailbox afterwards, and when you are entitled to your money back. Written to be acted on rather than to be survived.
Your rights
Cancelling a Pro mailbox
Stop the renewal on any mailbox at any time, from the control panel. You do not need to email us, give a reason, or wait for anyone to action it.
What happens next:
- Pro continues to the end of the period you have already paid for.
- At the end of that period the mailbox moves to the free tier, with 5 MCP calls a day.
- The mailbox stays connected. Nothing is disconnected and nothing is deleted.
- No further payment is taken.
Cancelling one mailbox does not affect any other mailbox on your account, because Pro is bought per mailbox.
Your 14 day right to cancel
If you are a consumer in the United Kingdom and you bought online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you buy in which to cancel and get your money back.
There is one thing about that right worth understanding properly, because it is where these arrangements usually go wrong. If you ask us to start the service straight away, which is what happens the moment you buy Pro and use it, then you may be asked to pay for the part you have already used. In practice, for a subscription of this size and this length, that proportion is small enough that:
What we actually do
Within 14 days of buying Pro on a mailbox, ask us and we will refund it in full. We will not calculate a proportionate charge for the days you used, and we will not ask you why. It is a small amount of money and the argument would cost both of us more than the refund.
That is a commitment we are choosing to make, and it is more generous than the Regulations require. It does not replace your statutory rights and nothing on this page is intended to reduce them.
Refunds outside the 14 days
After 14 days, the normal position is that a Pro period which has been paid for runs to its end and is not refunded, and you cancel the renewal so that it does not repeat. That is the arrangement you are buying into and it is why the free tier exists: you can test the product properly, on your own mailbox, for as long as you like, before paying anything.
We will still refund, on request, in these situations:
- Charged in error. A duplicate payment, or a charge on a mailbox after you cancelled its renewal. Refunded in full, and we would like to know so it can be fixed.
- The service did not work and we could not fix it. If your mailbox could not be connected or stopped working for reasons on our side, and we were unable to put it right in a reasonable time, ask and we will refund the unused part of the period.
- An unexpected renewal. If Pro renewed and you had meant to cancel, tell us promptly and we will refund the renewal, provided the new period has barely been used.
What we will not refund is a period you used and were satisfied with, on the basis of having later changed your mind about it.
Business customers
The statutory 14 day right applies to consumers, not to businesses buying in the course of business. If you are a business customer, the commitments in the section above still apply as a matter of our policy rather than of law, and we do not intend to draw a distinction in practice for a subscription of this size.
How to ask
Email support@mailbox-mcp.com from the address on your account and tell us which mailbox you mean. You do not need to give a reason.
Refunds are made to the card you paid with, through Stripe. We aim to start one within two working days; how quickly it appears afterwards is down to your bank and is typically a few working days more.
If you are not happy with how we have handled a refund, say so in reply and it will be read by the person who runs the company rather than passed to a queue.
Who you are contracting with
| Trading name | Mailbox MCP |
| Company | BSolve IT Limited |
| Company number | 04607330, England and Wales |
| VAT number | GB 806 170 747 |
| Registered office | 5 Epping Close, Barton Seagrave, Kettering, Northamptonshire, NN15 6TR |
| support@mailbox-mcp.com |